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How Do I Empty My Browser Cache?

Your internet browser's cache stores certain website data to make future visits more efficient - faster load times, saved content, etc. Occasionally, however, your cache can prevent you from seeing updated content, or cause functional problems (e.g. repeating item sets, failure to record sessions, etc.), when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache. The instructions to do so are listed below. After clearing your cache, reboot the device and test your student session.

Note: Clearing the browser cache may delete your saved passwords and website history.

Safari (Mac only)
FireFox (Mac or PC)
Internet Explorer (PC only)
Microsoft Edge (PC only)

Chrome (Mac or PC)
iPad
Android

  

Safari (Mac only):

  1. Open Safari and check Safari Preferences: click the Safari menu then scroll to Preferences
  2. Go to the "Privacy" tab and click "Manage Website Data..." 
  3. Click "Remove All" then click "Done"
  4. Close "Preferences"

 

FireFox (Mac or PC):

  1. Press the "Ctr+Shift+Del" keys on a PC or "Cmd+Shift+Del" keys on Mac OSX to bring up the "Clear All History" window
  2. Set "Time range to clear:" to "Everything"
  3. Confirm "Cookies" and "Cache" are checked
  4. Click the "Clear Now" button

 

Internet Explorer (PC only):

  1. Press the "Ctr+Shift+Del" keys on a PC to bring up the "Delete Browsing History" window
  2. Confirm "Preserve Favorites website data", "Temporary Internet files and website files", "cookies and website data", and "History" are checked
  3. Click "Delete"

 

Microsoft Edge (PC only):

  1. Press the "Ctr+Shift+Del" keys on a PC to bring up the "Clear Browsing Data" sidebar
  2. Confirm "Browsing history", "Cookies and saved website data", and "Cached data and files" are checked
  3. Click "Clear"

  

Chrome (Mac or PC):

  1. Press the "Ctr+Shift+Del" keys on a PC to bring up the "Clear browsing data"window
  2. Set "Obliterate the following items from:" to "the beginning of time"
  3. Make sure all Browsing, Downloads, Cookies and Cache are checked
  4. Click the "Clear browsing data" button

 

iPad:

  1. Click on the round "Home" button (found on short side of iPad) to access the iPad Desktop/Home.
  2. Tap the "Settings" icon. It looks like a grey cogwheel.
  3. In Settings, scroll down the left column and tap “Safari.”
  4. In Safari settings, scroll down the right column and tap "Clear History and Website Data”. A new pop-up will ask, “Clear History and Data?” Cleaning will remove history, cookies, and other browsing data.
  5. Tap “Clear”.

 

Android:

  1. Launch the Chrome app.
  2. Tap the device's Menu button | tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Check Clear the cache and Clear cookies, site data, then tap Clear.

 

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