When a student is provided inaccurate account information when s/he logs into a course, it is sometimes the result of a corrupt browser cache.
To fix this, complete the following steps:
- Clear the browser cache
- Restart the browser.
If the student still cannot log in, fully shutdown and restart the computer. If the problem still persists, contact a Customer Experience Team member using the information provided on our Support site.
Keywords: wrong student, login, account, authentication, credential, troubleshooting